Frequently asked questions

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Placing an order
Click “Add to Cart.” When finished browsing, go to your cart and press “Checkout.”

Payment security
Absolutely—100% secure processing. Our internet security team keeps your experience safe and reliable. 🔒

When do I get my items?
Processing time is 1–3 business days, followed by a shipping confirmation email. ✉️

Is tracking included?
Yes—your tracking number arrives after purchase. 📫

Shipping cost
Varies by shipping origin. Enter your address at checkout to see the exact fee.

Ordering multiple items
Usually shipped separately. 📦📦

Return policy & exchanges
Free returns, even if washed or worn: 30 days → Full refund, 180 days → Store credit. We’ll email a refund confirmation after processing. Refunds typically issue within 10 business days of receiving your return. Due to current order volume, delays may occur—thanks for your patience. ⏳

About free gifts
If returns drop your order below the promotional threshold, the free gift must be returned. To keep it without qualifying, we’ll deduct its cost from your refund or request payment. 🎁

Change/cancel after submission
Orders cannot be changed or canceled once submitted. You may return items; refunds apply to the product amount only (shipping non-refundable).

More answers
From shipping to product info—See all FAQs.

Quick support
Email: janeyrehmann137@outlook.com